1. Quotes:

1. Quotes are valid for 7 days from the date of issue.

2. After this date GK Events Hire has the right to hire items not secured with a deposit to other interested parties by opening them back up on the website. GK is not required to inform customers that items are no longer available due to missed deposits/being hired elsewhere.

3. It is solely the customer’s responsibility to pay the deposit/full payment on time.

4. Changes made by the customer after accepting the ‘Final Quote’ may affect the final payment amount.

2. Prices:

1. All invoices are GST inclusive.

2. Bookings are based on a 3-day hire period which includes transport/postage times and cannot be reduced for shorter hires. Hire periods are negotiable - longer time frames may incur additional fees and will require customised quotes. 

3. GK Events Hire Ltd sets their own prices for all services and reserves the right to change hire prices on any item at their discretion. Bookings that have not been secured with a bond and the ‘7 day hold period’ has lapsed, may be affected by price changes. If a deposit has been made GK Events Hire will honour the quoted prices.

4. Events that fall on public holidays will incur additional labour fees if we are required to setup, pack down, deliver, collect or provide any other services on these days. Hire items do not incur additional charges. Rates are at the discretion of GK Events Hire and will be made clear to you at the time of booking.

3. Payments:

1. Normal HIRE Payments: A 25% Non-Refundable deposit is charged to secure your booking and due within 7 days of the invoice date, or for any hire under $200 in value (including the bond), full payment is due within 7 days. The remaining balance is required 14 days before items are to be picked up/delivered. The deposit (25% of total) is non-refundable, (covering ‘loss of opportunity’ and administration fees in the case of cancellation). Any bookings made less than 14 days before an event will not require a deposit as the full payment will be due on the booking date.

2. Exception: If items are being are being sourced for the customer or we have offered a special price, the full balance may be required to secure the booking, and this is non-refundable. GK will let the customer know if this exception applies.

3. Hire items will not be supplied without full payment. Please be aware of due dates as interest may be charged on late invoices to cover administration fees. Last minute bookings must supply proof of payment with a screen shot of an approved bank transaction to the GK Events Hire account number.

4. Any payment dates arranged for after the event have been received by agreement with GK Events Hire must be paid by the due date.

5. Any late payments for hire may incur a penalty fee of 5% for every day after the event date or due date if payment is due after the event.

6. All payments are to be made through bank transfer unless an alternative method is agreed upon with GK.

7. Preferably a New Zealand account should be provided for bond and general refunds. GK Events Hire is not responsible for transaction fees occurring from payments made to/from foreign accounts.

8. New Zealand Payments should be made to GK Events Hire. Your invoice number must be included as a reference or an administration fee may be applied if we have trouble tracking your payment.

   4. Bond:

1. A fully refundable bond will be charged in addition to each hire.

2. The bond will be refunded upon the safe return of all goods, in the condition in which they were hired, (general wear and tear is considered and does not incur a fee). We will do our best to refund bonds within 3 days of the hire or 7 days of a hire unless in a particularity busy period or in exceptional circumstances such as we are waiting on quotes for repairs due to damage/lost items. This will be discussed with the customer.

3. Bond amounts depend upon the items being hired (with a minimum of $50 incl. GST) and are determined at GK Events Hire discretion.

4. Bond refunds are calculated based on late payment fees, replacement, cleaning and repairs required after an event, with an additional invoice being sent if the bond does not cover the cost of repairs. (Refer to Point 9 for Specific Care Requirements)

5. Bonds must be paid 14 days before the hire date along with the remaining hire fee. Items will not be supplied without full payment of the bond.

6. Items being picked up may incur a higher bond due to the possibility of damage occurring during transportation and through poorly secured items on trailers.

7. Bond Exemption: Repeat or business hires may not have a bond added to their booking by agreement with GK Events Hire. In this circumstance an additional invoice will be sent post event for any damages, repairs or replacements which must be paid immediately.

5. Cancellations/Postponements:

1. Full and part cancellations (‘part cancellations’ are considered cancelled items/major changes totaling more than 25% of the hire total) must be made in writing and are considered accepted after a written response has been issued by GK Events Hire. 

2. All hires require a 25% deposit, which is a non-refundable cancellation fee (25% of total). Full and part cancellations will be refunded as follows; 15 or more days before event - 25% of total retained (the 25% non-refundable deposit), 14 or fewer days before event full payment must be made and is non-refundable. Full and part cancellations are considered ‘loss of opportunity’ (we may not be able to hire to others due to them being reserved for you) and have incurred administration fees related to booking/planning/styling. Exceptions may apply at the discretion of GK Events Hire.

3. Force Majeure Provision: Any unforeseen incident resulting in a cancellation or postponed event including fire, flood, earthquake or similar catastrophic event, any poor weather conditions, outbreak of a civil or state of emergency, Act of God, terrorism, warlike hostilities, an act of any government, strike or industrial action, or epidemic (together “Force Majeure Event”) which is beyond the reasonable control of GK Events Hire, is still subject to our normal terms and conditions. In these circumstances we will work with clients to negotiate either a postponement date or issue a credit note to use within 2 years. If the customer confirms they would prefer to fully cancel their booking and not take up the offer of a postponement or credit note then any refunds provided will be at the rates outlined in Point 5B and will not include the 25% non-refundable deposit. Any amount retained by GK is then classed as a confirmed cancellation and not transferable to future bookings. (Administration fees are not applied to Covid affected events)

4. Postponements: If any items are unavailable due to date changes, suitable alternatives where possible will be found from our range. If substitutions cannot be made or the added items are of less value refunds will not be made for these items. If the added alternatives are more expensive additional charges will apply. Postponements must be set within 2 years of the original event date. If the event does not occur within this time frame the postponed hire/credit will be considered expired and refunds will not be issued. Customers can postpone only once to ensure GK does not suffer ‘loss of opportunity’. Any postponed booking will be subject to a $35.00 incl. GST administration fee. (Administration fees are not applied to Covid affected events). If a booking is postponed less than 14 days before an event this is considered a cancellation and may be subject to our cancellation terms.

5. Credit Notes: If a credit note is issued the current booking will be cancelled, releasing items back into public availability, and any future booking will be subject to our normal booking process, where credit will be applied manually by the GK Team. Credit notes will expire 2 years from the date of issue and refunds will not be supplied if they are not used in time. Any booking that is changed to a credit note will be subject to a $35.00 incl. GST administration fee. (Administration fees are not applied to Covid affected events). If a booking is turned into a credit note less than 14 days before an event this is considered a cancellation and may be subject to our cancellation terms.

6. Hire Periods:

1. The normal hire period is 3 days unless a longer period is prearranged with GK Events Hire. Hire periods longer than 3 days may incur additional charges.

2. Items are available one or two days prior to the event by arrangement. They must be dropped off or collected within two days following the event by arrangement.

3. If items are not returned by the arranged date another full rehire of 3 days will be charged.

7. ‘Vintage Condition’ and Customer Satisfaction:

1. Please note many of our items are in vintage/rustic/used condition and although all are of good quality and safe, marks and wear are present, which we believe adds to their character and is not considered a fault.

2. GK Events Hire must be informed of any concerns regarding quality on delivery/pick up, or within 5 hours of taking possession of items/before items are used. The customer MUST NOT try to repair or change any items themselves. Hire items are the property of GK Events Hire and therefore we are solely responsible for making repairs or changes to our items.

3. If any items appear to have missing parts or are clearly damaged in a way that would be considered more than just ‘vintage condition’ the customer must contact GK Events Hire within 5 hours of taking possession, so we are able to rectify the problem. If we are not able to fix, replace or find missing items for you in time for them to be used GK Events Hire will refund you the cost of hire in full. Complaints made after the items have been used, returned or collected will not be considered.

9. Specific Care Requirements:

1. All items must be collected or returned in the condition hired with all components, including packaging. Please let us know if there is any damage or missing items. All loss, breakages or damaged items (including packaging) will be charged at replacement cost at current retail value or the cost to fix/remake the item. The decision to replace or fix items lies entirely with GK Events Hire. This will be given in a separate invoice and/or taken from the bond. Any cleaning required (more than just a gentle clean and general wear and tear) to return items to the condition they were hired in will be charged as labour at our stated rate ($50 incl. GST p/h, minimum half an hour). Please ask if you need further clarification prior to hiring.

2. It is the customer’s responsibility to ensure the correct use, transportation and storage of equipment during the hire period, even if a representative is acting on behalf of the customer. Items left outside overnight are the customer’s responsibility. We suggest moving anything you concerned about inside, particularly if your venue is a public space. Even if GK has been hired to pack down after the event this does not make you exempt from taking responsibility for protecting items from the weather and ensuring they are safe in public spaces if outside or pack down is the following day.

3. Some hire items have been identified as GK delivery and collection only to ensure they are not damaged during transportation. GK Events Hire will notify customers of this at the time bookings are made. Items are also clearly marked if they are DELIVERY ONLY in the catalogue and website. 

4. Customer Pick ups and drop offs will be monitored by GK Events Hire and if we believe the provided transportation, tie downs or equipment to protect hire items are inadequate, we reserve the right to turn away customers until suitable options are presented. 

5. All items are to be protected from the weather during transportation, when in storage and during use. Any water damage will incur charges for repairs or possibly replacement based on severity. GK Events Hire is responsible for determining the severity of damage and will charge accordingly for repairs or replacement with whoever we deem best suited to complete the required work. No items, but in particular linen and soft furnishings, tables, chairs, plywood items and games, must not be left outside exposed to rain or overnight in heavy dew. If any items are returned clearly wet from incorrect transport, storage or use, an instant $50 incl. GST damage fee will be charged which could increase once items have dried and been assessed. 

6. Wool Press Bar Leaners: These must be lifted, or a sack barrow used to move the bases, not dragged along the ground. Tops must be removed for transport. These can be leaned or stacked with good sides facing in one direction to avoid scratches. Tops and bases have a clear number that must be matched to ensure they fit (each leaner is a slightly different size). Umbrella holes are make to suit GK Market Umbrellas. There is no guarantee your umbrellas will fit if you decide to supply your own. Umbrellas must be pushed all the way down into the leaner to ensure they are safe (they are designed to be a tight fit).

7. Whole Wine Barrel Bar Leaners: Barrels must be put on flat ground. Umbrellas must be pushed all the way into the barrel to ensure they are safe (they are designed to be a tight fit). Umbrella holes are make to suit GK Market Umbrellas. There is no guarantee your umbrellas will fit if you decide to supply your own.

8. Arches: Bracing arms must be in place when transporting the arches and when moving them on site.

9. Blackboards/Mirrors: These must be returned wiped clean in the condition they were hired. A cleaning fee will be taken from the bond if GK is required to attend to these. We recommend ‘Magic White’ type sponges for cleaning (available from hardware stores), as this is in most cases, the only product that will remove blackboard pens. If the incorrect liquid pen is used and it cannot be removed completely from the blackboard then repainting will be required and labour charged to the customer.

10. Seating and Tables: Care must be taken when stacking seating and tables, including securing them for transportation. (No more than 8 vintage chairs/benches per stack, and 5 stools/white chairs per stack). Extra Large Rustic Trestle Tables must be stored with tops together on their side rather than sliding them on top of each other. Large White and Plywood Trestle Table tops must be placed with good sides facing up and using any supplied products for protection. All chairs and benches have the GK stamp underneath. Piles must be arranged with only our chairs/benches for collection or drop off, clearly marked aside from similar chairs/benches that do not belong to GK. If we are required to sort items, then additional labour will be charged (see rate outlined in point 9a).

11. Linen, Rugs, Covered Furniture, Throws/Picnic Blankets and Cushions: Items must be returned free from hay/grass. A cleaning fee will be taken from the bond if GK is required to attend to this. If necessary simple cleaning and stain removal will be attended to by GK. Professional cleaning fees will be charged when deemed necessary by GK. Customers can only wash linen before returning if they are heavily marked, though it is at their own risk if further damage is caused). Customers must not clean any soft furnishings themselves to avoid further damage. If stains cannot be removed or suitably dulled after all reasonable avenues have been taken, then full replacement cost will be charged and/or taken from the bond. GK will determine the value using local experts if needed. 

12. Glassware/Brass/Pottery/Vases/Candle Holders: These items must be returned clean, dry and with all wax removed, in the same careful packaging they were received in or cleaning fees will apply. Scented candles MUST NOT BE USED for the Rustic Candle Holders.

13. Lolly Dispensers: Lolly Dispensers are to be delivered by GK or customers can only pick up if dispensers can be well secured standing up. GK is responsible for filling the dispensers. Customers must supply suitable sweets to the GK premises at least 3 days before delivery/pick up to allow time for set up and customisation. All left over lollies will be collected by GK and returned to the customer at collection or when customers drop off. The customer is responsible for providing the correct conditions for storage and display of the dispensers. Lollies supplied and/or stored at the GK premises are kept in ideal conditions.

14. Market Umbrellas: Please refer people setting up or packing down umbrellas to the supplementary Market Umbrella Terms and Conditions supplied on the day attached to the umbrella covers. Umbrellas must be pushed all the way down into barrels, wool presses or stands and stand screws tightened fully. Umbrellas are not to be placed on the ground unless in their protective covers as they mark easily. Umbrellas must be erected away from trees that will damage them or have berries/fruit or sap that may stain. Umbrellas must be put down in strong winds/unpredictable weather. GK is not responsible for umbrellas falling over in any circumstances, even if they were originally put up by GK. The customer must choose appropriately flat ground for them to be used and take precautions for safety depending on the weather condition and guest behavior over the duration of the event. Umbrellas should be put down overnight with the covers on if possible. Covers must be zipped carefully to avoid catching the canopy in the zip. Umbrellas are 3m long so they must be transported with care, preferably in a large caged trailer or inside a vehicle, tied loosely to avoid damage to the aluminium arms or fabric. Any damage incurred from the transportation of the umbrellas if being picked up/dropped, including how the customer has tied them, will be considered damage from hire, and repairs or replacement fees will be charged accordingly. Dirty marks over and above what is deemed to be reasonable (e.g. a small amount of bird droppings) will incur a professional cleaning fee. If umbrellas are left out overnight or are up in an area where more than the usual amount of bird droppings is present this is not considered ‘reasonable’ and a cleaning fee will still be charged. If umbrellas have clear signs of being placed on the ground with no cover on an instant $50 incl. gst professional cleaning fee will be charged.

15. Festoon Lights: Please refer people setting up or packing down festoon lights to the supplementary Festoon Light Terms and Conditions supplied on the day inside the Festoon Light boxes. Festoon lights must have bulbs in each socket at all times. If a bulb blows the festoons must be turned off before the bulb is replaced. Each socket will be ‘live’ if the bulb is removed while still turned on. Filament bulbs are installed by GK Events Hire only. They must be screwed into place AFTER festoons are hung but while power is still off and removed BEFORE festoons are taken down. DO NOT PLUG IN OR TURN ON FESTOONS UNTIL ALL BULBS ARE SCREWED IN. Festoon ends should be kept away from water and covered when needed. GK Events Hire takes no responsibility for damage/injury/malfunction due to inadequate protection from water. We advise the use of good condition extension cords. GK Events Hire takes no responsibility for the quality of extension cords and fittings that do not belong to us, and any injury resulting from their use. GK has extension cords of various lengths to hire that have been tested. If you are installing your own festoon lights, we do not take responsibility for poor installation and any injury resulting from this. Festoons must be securely attached to any buildings, festoon stands or trees to ensure they do not fall. (quality cable ties are advised for securing cords) Bulbs may be glass – care must be taken if bulbs are broken. We take no responsibility for injury resulting from a broken glass bulb. Festoon stands hired from GK Events Hire must be installed correctly with pegs driven fully into the ground using only the wooden maul provided. They must be removed with care to avoid the spikes being bent. We take no responsibility for stands falling due to incorrect installation, overly soft ground due to weather conditions or hard ground making installation difficult. Festoons may be left outside in the rain but any damage resulting from the weather and where the terms and conditions for set up have not been followed, will be identified as damage from hire and repair/replacement fees charged accordingly. The customer must not attempt to adapt the festoons in any way to suit their needs, including making electrical changes to cords or connections. We must be contacted if there is a problem with any part of the lights to discuss solutions, which may result in a replacement length being picked up/delivered or GK may come to help with faults if required.

10. Safety:

1. Some items are heavy and require special care when lifting and moving them. We suggest 2 people lift all heavy items. Injuries resulting from lifting any item, including lifting heavy items without the support of another person, are not the responsibility of GK Events Hire.

2. GK Events Hire takes no responsibility for any injury to any party through breakage or other accidents during the hire periods unless there is proven fault on GK Events Hire part. Any faulty hire items must be brought to the attention of GK so we can rectify problems before items are used (see Point 7). If we are not informed, then GK Events Hire are deemed ‘not responsible’ for any issues that may arise. The customer or their representative is responsible for all items from the time of pick up or delivery until drop off or collection. All items are checked thoroughly between hires.

3. GK Events Hire is not responsible for any reactions or health issues relating to the dispenser lollies (supplied by GK or the customer).

4. Festoon Lights: Customers must follow the provided Festoon Safety Terms and Conditions outlined in Point 9Q.

5. Candles: We take no responsibility for any burns or damage caused while using candles. The customer is expected to ensure these items are used safely and only when under the correct conditions, including having the correct permits/permission, and particularly when being used in the summer season. Children MUST be supervised around fire at all times.

11. GK Delivery/Collection or Customer Pick up/Drop off:

1. Delivery, collection, set up or pack down are not included in hires unless requested and quoted for.

2. Some items are delivery/collection only (see Point 9c).

3. Items must be packed and ready for collection in one easily accessible area on a prearranged day and time or returned to an arranged venue on a prearranged day and time.

4. It is the customer’s responsibility to check the items upon delivery/pick up and to notify GK Events Hire if there is anything damaged or not as ordered, before items are used. Complaints made after the items have been returned or collected will not be considered.

5. Picked up and dropped off items must be wrapped and tied securely but with care to limit damage during transportation (including using any provided packaging/containers). The customer is also responsible for bringing enough of their own equipment to safely and carefully secure items, (BRING ENOUGH BLANKETS, TIE DOWNS AND WATERPROOF COVERS).

6. We have the right to turn away anyone picking up with what we deem to be unsuitable tie down equipment and/or vehicles.

7. Any damage incurred during pick ups and drop offs will be calculated as though it is normal damage from hire.

8. Blankets, covers or tie downs provided by GK Events Hire, in the event of the customer not having sufficient equipment, will be added to the hire for free but will be charged at replacement value, as per our Terms and Conditions, if any damage or losses occur.

9. If additional labour is required to pack and move items more than deemed reasonable for basic delivery or collection, then additional labour will be charged. ($50 incl. GST p/h, minimum half an hour).

10. It is the customers responsibility to check truck access/turning space (including overhanging trees), to ensure we can reach the venue to unload. If we are not able to deliver, damage is caused or items need to be carried a long way, additional charges will be applied to cover labour and vehicle damage. Help will also be requested as extended deliveries will affect subsequent hires that day.

12. Sub-hires:

1. Sub-hires to other vendors are subject to our Supplementary ‘GK Events Hire Vendor Relationship Contract Sub-Hiring Terms and Conditions’ (Available on request). If a booking is made by another vendor/event coordinator on behalf of a customer and that vendor receives the invoice via email and also pays the deposit/full payment then they have automatically entered into the Vendor Relationship Contract with GK Events Hire and have agreed to take on all terms listed there. They have also entered the contract for the full GK Events Hire Terms and Conditions on behalf of the customer. The date the Vendor Relationship Contract starts will be the date the deposit has been received and does not require a signature to be binding as long as the hiring vendor has been made aware of this contract and its stipulations prior to the booking being made. The additional sub-hiring contract will be sent directly to the hiring vendor if they have not been given it previously.

2. Any services rendered by GK Events Hire though other vendors, in the form of a sub-hire, is subject to that vendor’s own Terms and Conditions as well as GK Events Hire Terms and Conditions.

3. Sub-hired vendors organised by GK Events Hire are responsible for their own services and products. In the case of injury, damages, complaints or any other issue, the vendor in question is liable, not GK Events Hire. GK Events Hire is only responsible for the services and products we directly supply.

4. It will be made clear if another vendor’s services, initiated by GK Events Hire, are being handled as a direct contract between the vendor and the customer rather than a sub-hire though GK Events Hire.

16. SPECIAL OFFERS:

1. No offer can be used in conjunction with another offer. The customer must pick the offer they wish to apply to an event when the initial booking is made and cannot change this after it has been applied. Prizes are not considered ‘offers’ so can be used in conjunction with one other offer.

2. Offers only apply to the items/services identified in the voucher. They cannot be used towards other services such as any permits that may be required or delivery/collection/set up/pack down fees unless this is part of the offer.

3. Vouchers and offers are subject to expiry dates. If no expiry date is present the offer will end at a date broadcast by GK Events Hire and any other related businesses on social media platforms and websites where relevant.

4. When a new special offer is advertised this cannot be applied to current bookings. If a booking is cancelled and then re booked in order to receive an offer the special offer will not be applied to that event even if it is booked by a different person.

5. Other Terms and Conditions may apply to each offer. Please refer to the additional points listed on vouchers, pamphlets, flyers or posts when relevant.

6. Vouchers must be supplied via a digital image or in person to redeem offers.

17. All hire items remain the property of GK Events Hire. GK Events Hire takes responsibility for the care of purchased items while they are in our care.

18. GK Events Hire reserves the right to change our Terms and Conditions at any time including the Supplementary ‘GK Events Hire Vendor Relationship Contract Sub-Hiring Terms and Conditions’. Prices and conditions are liable to change without notice. Prices ruling at the time of booking

19. All aspect of GK Events Hire are subject to copyright laws (including our Terms and Conditions, unique game/furniture designs, web/social content and other business documentation/structure). If another business/person would like to use any part, please contact us to seek approval. Unauthorised use could result in legal action and invoices to cover associated development costs and legal fees.

20. Upon paying a deposit the customer is automatically entered into GK Events Hire Terms and Conditions Contract and are deemed to have read and understood this agreement. It is the customer's responsibility to ensure any representative acting on their behalf, who has taken possession of items from GK Events Hire, has also read and understood the terms and conditions of this agreement.